Delivery Procedure & Order Cut Off Time
WE DELIVER 7 DAYS A WEEK
- Place your order before 12 noon for next day delivery.
- During certain circumstances when demand is very high we reserve the right to ship the day following our usual delivery (within 48 hours of ordering). Please bare with us and sorry for the inconvenience.
- Currently, we only deliver to Discovery Bay on Fridays.
- Currently, we only deliver to Ma Wan, Tung Chung & South Lantau on Tuesdays and Fridays.
- No delivery to Outlying Islands.
- Enjoy FREE Delivery when you spend over HK$600. Below this amount, there will be delivery fee at HK$75 for Hong Kong Island and HK$85 elsewhere.
- We deliver 7 days per week including Sundays and Public holidays (except Xmas Day, NY Day and Chinese New Year). If you place an order before 12 noon on a Saturday then your shipment will now be delivered on Sunday
- We will email you the evening before your delivery is made, our driver will call you before they make the delivery.
- Please ensure you leave 2 valid telephone numbers and email address otherwise we will not be able to deliver to you and may need to charge you a second delivery fee. You may wish to add the phone number of your helper or a neighbor if there is a chance you won’t be able to answer.
- We do not have delivery schedule in advance or delivery pre-arrangements as unexpected traffic and weather conditions may affect delivery schedule. Drivers will assign their routes on the delivery day according to the orders and will change their routes subject to the actual situation. Normally, delivery is made from 10am to 7pm.
- We will deliver your order to one address only. We cannot accept requests to deliver a single order to multiple delivery addresses.
- If you are unable to accept the delivery the driver will return the order to our warehouse and deliver the next day. Additional charges may be incurred.
- If delivery requires staff to walk up the building stairwell to deliver, an additional charge of $20 per floor shall be paid directly to the delivery staff.
- We can only hold your order for a maximum of 3 days. Requests for delivery greater than 3 days after the day of purchase may be liable for storage fees.
Self Pick Up
- Self pick up is only available from our Wong Chuk Hang Store, find us at 16A Kwai Bo Industrial Building, 40 Wong Chuk Hang Road, Southern District. (Store opens on Mondays to Saturdays.)
- We can only hold your order for a maximum of 3 days. Orders not collected beyond this time may be liable for storage fees.
- You may contact us on: Tel 90951817 or email firstname.lastname@example.org